Hiver vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Trengo |
|---|---|---|
| Starting Price | From $35/seat/mo | From $299/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Native Gmail integration and shared mailbox management | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.6 | 4.4/5 |
Hiver transforms Gmail into a collaborative helpdesk, while Trengo offers a comprehensive multi-channel communication platform. Both solutions target teams seeking streamlined customer support workflows.
Hiver excels in Gmail integration for teams already using Google Workspace, whereas Trengo provides broader channel coverage including WhatsApp, Instagram, and live chat.
Feature Comparison
Hiver's strength lies in its native Gmail integration, offering shared inboxes, collision detection, and email templates without leaving Gmail. It includes SLA management and basic reporting.
Trengo provides broader channel support including WhatsApp Business API, Instagram DMs, Facebook Messenger, and live chat widgets. Its automation engine handles routing and responses across all channels.
Hiver focuses on email-centric workflows, while Trengo emphasizes omnichannel customer engagement with advanced chatbot capabilities.
Pricing Comparison
Hiver starts at $15/user/month for the Lite plan, scaling to $59/user/month for Enterprise features. All plans include core Gmail integration.
Trengo offers a freemium model starting at €0 for basic features, with paid plans from €15/user/month. WhatsApp Business API and advanced features require higher tiers.
Hiver's pricing is straightforward per-user, while Trengo's costs can vary based on channel usage and message volume.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose Hiver if your team lives in Gmail and needs seamless Google Workspace integration. Choose Trengo if you require extensive multi-channel support with advanced automation features.
Choose Hiver if: Your team primarily handles email support through Gmail and values seamless Google Workspace integration.
Choose Trengo if: You need comprehensive multi-channel support with strong social media and messaging app integration.
For teams seeking a cost-effective alternative, consider Converge at $49/month flat rate - offering multi-channel support without per-agent fees.
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