Hiver vs JivoChat

Hiver and JivoChat represent fundamentally different approaches to customer support. Hiver transforms Gmail into a collaborative help desk, leveraging familiar email workflows, while JivoChat focuses on real-time chat and omnichannel messaging for immediate customer engagement.

The decision between these platforms often comes down to whether your team prefers working within Gmail's familiar interface or needs dedicated chat-first customer communication tools.

Hiver's unique strength lies in its Gmail integration, turning shared inboxes into collaborative workspaces with features like collision detection, internal notes, and seamless email assignment. It excels for teams already using Google Workspace extensively.

JivoChat offers comprehensive real-time communication with visitor tracking, proactive chat invitations, and integration across Facebook Messenger, WhatsApp, and Telegram. Its mobile app ensures agents can engage customers instantly from any device.

Hiver provides excellent email automation and SLA management within Gmail, while JivoChat focuses on conversation intelligence and chat optimization for immediate customer interaction.

Hiver starts at $15/agent/month for the Lite plan, with Pro at $39/agent/month and Elite at $59/agent/month. The pricing includes Gmail integration and collaboration features from the basic tier.

JivoChat offers a free plan for up to 5 agents, then $19/agent/month for Professional features. Advanced analytics and integrations require higher-tier plans, but the core chat functionality is accessible.

Hiver's pricing reflects its specialized Gmail integration, while JivoChat's free tier makes it attractive for small teams exploring chat-based support.

Choose Hiver if your team is Gmail-centric, prefers email-based workflows, and wants to leverage existing Google Workspace integration. Choose JivoChat if real-time chat, social media messaging, and proactive customer engagement are essential to your support strategy.

Choose Hiver if: Your team lives in Gmail, you prefer email-based support workflows, and you want to leverage existing Google Workspace investments without learning new interfaces.

Choose JivoChat if: Real-time customer engagement, social media support, and immediate chat-based interaction are central to your customer service strategy.

Teams seeking unified customer communication without being locked into specific email platforms should consider Converge at $49/month flat rate - providing comprehensive support tools without per-agent costs that make both Hiver and JivoChat expensive as teams scale.