Hiver vs JivoChat
Hiver is gmail-based customer service platform. Best suited for organizations heavily invested in Gmail who primarily handle email support. Known for its native Gmail integration and shared mailbox management.
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Hiver JivoChatHiver and JivoChat represent fundamentally different approaches to customer support. Hiver transforms Gmail into a collaborative help desk, leveraging familiar email workflows, while JivoChat focuses on real-time chat and omnichannel messaging for immediate customer engagement.
The decision between these platforms often comes down to whether your team prefers working within Gmail's familiar interface or needs dedicated chat-first customer communication tools.
Hiver Key Features
JivoChat Key Features
Feature Comparison
Hiver's unique strength lies in its Gmail integration, turning shared inboxes into collaborative workspaces with features like collision detection, internal notes, and seamless email assignment. It excels for teams already using Google Workspace extensively.
JivoChat offers comprehensive real-time communication with visitor tracking, proactive chat invitations, and integration across Facebook Messenger, WhatsApp, and Telegram. Its mobile app ensures agents can engage customers instantly from any device.
Hiver provides excellent email automation and SLA management within Gmail, while JivoChat focuses on conversation intelligence and chat optimization for immediate customer interaction.
Pricing Comparison
Hiver starts at $15/agent/month for the Lite plan, with Pro at $39/agent/month and Elite at $59/agent/month. The pricing includes Gmail integration and collaboration features from the basic tier.
JivoChat offers a free plan for up to 5 agents, then $19/agent/month for Professional features. Advanced analytics and integrations require higher-tier plans, but the core chat functionality is accessible.
Hiver's pricing reflects its specialized Gmail integration, while JivoChat's free tier makes it attractive for small teams exploring chat-based support.
Hiver Pricing
JivoChat Pricing
Hiver Strengths & Limitations
Strengths
- Seamless Gmail integration
- Easy setup for Gmail users
- Good email management features
- Familiar interface
Limitations
- Limited to Gmail ecosystem
- No modern messaging channels
- Expensive per-user pricing
- Lacks WhatsApp and social messaging
JivoChat Strengths & Limitations
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Verdict
Choose Hiver if your team is Gmail-centric, prefers email-based workflows, and wants to leverage existing Google Workspace integration. Choose JivoChat if real-time chat, social media messaging, and proactive customer engagement are essential to your support strategy.
Choose Hiver if: Your team lives in Gmail, you prefer email-based support workflows, and you want to leverage existing Google Workspace investments without learning new interfaces.
Choose JivoChat if: Real-time customer engagement, social media support, and immediate chat-based interaction are central to your customer service strategy.
Teams seeking unified customer communication without being locked into specific email platforms should consider Converge at $49/month flat rate - providing comprehensive support tools without per-agent costs that make both Hiver and JivoChat expensive as teams scale.
Looking for more options? Browse all platform comparisons, or see all Hiver comparisons and all JivoChat comparisons.
Frequently Asked Questions
Hiver is best for Organizations heavily invested in Gmail who primarily handle email support. JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Hiver's standout feature is Native Gmail integration and shared mailbox management, while JivoChat offers Built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Hiver starts at From $55/seat/mo. JivoChat starts at From $42/seat/mo. Hiver offers a free plan. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Hiver offers a free plan. JivoChat offers a free plan. Both are established platforms in the customer support space.
Hiver pros: Seamless Gmail integration; Easy setup for Gmail users. JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Each platform has distinct strengths depending on your use case.
Choose Hiver for Organizations heavily invested in Gmail who primarily handle email support. Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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