Birdeye vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | JivoChat |
|---|---|---|
| Starting Price | From $299/mo | From $19/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Small businesses needing affordable multi-channel chat |
| Standout Feature | Advanced reputation monitoring and management | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.5/5 |
Birdeye and JivoChat address different aspects of customer engagement. Birdeye is a comprehensive reputation management and customer experience platform, while JivoChat focuses specifically on real-time customer communication and support.
The comparison between these platforms reflects a choice between broad customer experience management versus specialized communication tools.
Feature Comparison
Birdeye offers extensive reputation management with automated review requests, social media monitoring, customer surveys, and business listing management. Its strength lies in managing your entire online presence and customer feedback loop.
JivoChat specializes in immediate customer interaction with live chat, visitor monitoring, and multi-channel communication. It excels at converting website visitors into customers through real-time engagement.
While Birdeye includes basic messaging features, JivoChat provides superior real-time communication tools. Conversely, Birdeye's reputation management capabilities far exceed JivoChat's offerings.
Pricing Comparison
Birdeye typically starts around $299/month for small businesses with pricing scaling based on locations and features. The investment reflects its comprehensive feature set and reputation management focus.
JivoChat offers more accessible pricing at $19/month per agent, making it budget-friendly for businesses focused solely on customer communication.
The pricing difference reflects the scope of each platform - comprehensive customer experience management versus specialized communication tools.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
Choose Birdeye if you need comprehensive reputation management, review automation, and customer experience analytics. Choose JivoChat if you prioritize real-time customer communication and support efficiency.
Choose Birdeye if: You need comprehensive reputation management, automated review collection, and customer experience analytics across multiple locations.
Choose JivoChat if: You want focused, cost-effective customer communication tools with real-time engagement capabilities.
For businesses seeking balanced communication features without the complexity of full reputation management, Converge at $49/month flat rate offers streamlined customer engagement tools.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all JivoChat comparisons.