Why is Average Handle Time important in customer support?

Average Handle Time is important in customer support because it helps teams deliver better service, improve response times, and maintain consistency across channels. Understanding average handle time enables support teams to communicate more effectively and implement industry best practices.

How does Average Handle Time relate to unified inbox software?

In unified inbox platforms like Converge, average handle time plays a key role in managing customer conversations across WhatsApp, Telegram, Instagram, Messenger, and other channels. A proper understanding of average handle time helps teams configure their support workflows effectively.

Average Handle Time

Converge Team

• Updated January 26, 2026

The average duration of a customer interaction from start to resolution

Understanding Average Handle Time

Average Handle Time is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.

In modern customer support, average handle time plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.

Related Terms

AHT Resolution Time handle time

How Converge Helps

Converge provides tools for effective average handle time in your support operations.

✓ Unified inbox for all channels
✓ Team collaboration features
✓ $49/month flat pricing

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More Metrics Terms

First Response Time →Resolution Time →First Contact Resolution →Customer Satisfaction Score →Net Promoter Score →Customer Effort Score →