Trengo vs Converge

Trengo is a customer engagement platform from the Netherlands, offering multi-channel support with strong WhatsApp integration. It's popular among European businesses needing GDPR-compliant solutions.

Converge offers similar multi-channel messaging with simpler pricing and native Zalo support.

Trengo offers WhatsApp, email, live chat, voice, SMS, and social media in one platform. The Flowbot feature provides no-code automation for common workflows.

Converge focuses on messaging platforms: WhatsApp, Telegram, Messenger, Instagram, Zalo, and Discord. It's the only platform with native Zalo support.

Trengo has voice integration while Converge has unique Zalo support. Both offer solid WhatsApp integration.

Trengo's Boost plan costs €299/month (~$325) for up to 10 users with a 6,000 conversation/year cap (500/month). The Pro plan is €499/month (~$545) for up to 20 users with 18,000 conversations/year. Exceeding conversation limits incurs overage fees.

Converge costs $49/month flat for up to 15 team members and unlimited messaging—no conversation caps or overage fees. Even comparing to Trengo's entry-level Boost plan, Converge is approximately 6x more affordable while offering unlimited conversations.

For teams needing more than basic volume, Trengo's Pro plan at ~$545/month is over 11x the cost of Converge. Trengo also requires annual billing for 20% savings, adding commitment risk.

Choose Trengo if GDPR compliance from a European vendor is important. Choose Converge if you want simpler pricing or need Zalo support.

Choose Trengo if: You need a European vendor for GDPR compliance, want voice integration, or prefer the Flowbot automation system.

Choose Converge if: You want affordable flat-rate pricing, need Zalo support, or don't require voice integration.