Tidio vs Converge

Tidio and Converge both offer customer communication solutions, but they serve different market segments and use cases. Tidio focuses primarily on Shopify stores with AI-powered chat, while Converge provides multi-platform messaging for teams of all sizes.

This comparison examines pricing, features, and ideal use cases to help you choose the right platform for your business needs.

Tidio's standout feature is Lyro AI, which provides intelligent automated responses and integrates seamlessly with Shopify stores. The platform offers conversation-based pricing tiers from free to $749/month, with strong e-commerce focus and 4.7/5 G2 rating from 1,769 reviews.

Converge takes a different approach with comprehensive multi-platform support including WhatsApp, Telegram, Messenger, Zalo, Instagram, and Discord. The platform emphasizes team collaboration with unlimited users included in all plans.

Both platforms handle live chat effectively, but Tidio's AI capabilities and e-commerce integrations make it stronger for online stores, while Converge's platform diversity suits businesses with varied communication needs.

Tidio uses conversation-based pricing rather than per-seat charges. The Starter plan costs $29/month for 100 conversations, while the Growth plan ranges from $59–$349/month for 250–2000 conversations. All plans include up to 10 agents. However, AI features (Lyro AI at $39/month) and automation tools (Flows at $29/month) are charged separately, bringing realistic costs to $97–$127/month for a functional setup.

For businesses with higher volumes, the Plus plan jumps dramatically to $749/month. According to third-party analysis, actual Tidio costs are often 2–3× the advertised price once add-ons and conversation overages are factored in.

Converge offers flat $49/month pricing with up to 15 team members and unlimited messaging across all channels. There are no conversation caps, no AI add-on fees, and no per-agent charges—what you see is what you pay.

Tidio excels for Shopify-focused businesses needing AI chat automation, while Converge offers better value for teams requiring unlimited users and multi-platform messaging at a predictable flat rate.

Choose Tidio if: You run a Shopify store and need AI-powered chat automation with strong e-commerce integrations. The platform's proven track record and specialized features make it ideal for online retail.

Choose Converge if: You need unlimited team access, multi-platform messaging, and predictable pricing. It's particularly valuable for businesses using diverse communication channels or teams that require cost-effective scalability.