Olark vs Trengo

Olark and Trengo both facilitate customer communication but with different specializations. Olark is a dedicated live chat platform focused on website visitor engagement, while Trengo offers comprehensive team communication with multi-channel support.

Both platforms maintain solid reputations (Olark 4.2/5, Trengo 4.4/5 on G2), but serve different aspects of customer communication strategy.

Olark specializes in live chat with advanced visitor tracking, automated chat routing, and detailed chat analytics. Its strength lies in converting website visitors through personalized chat experiences and lead qualification tools.

Trengo provides a unified communication hub that includes chat but extends to email, WhatsApp, social media, and internal team collaboration. It's designed for teams that need to manage multiple communication channels from one interface.

The core difference: Olark optimizes for website chat conversion, while Trengo optimizes for comprehensive team communication across all channels.

Olark pricing ranges from $29-$39 per seat per month, making it affordable for small teams focused on chat. However, costs scale linearly with each additional chat operator.

Trengo starts at $113/month with flat-rate pricing that includes multiple communication channels. For teams needing more than chat (email, social media, team collaboration), Trengo provides better value despite the higher base price.

Choose Olark if live chat is your primary need and you want specialized chat features. Choose Trengo if you need broader team communication capabilities beyond just website chat.

Choose Olark if: Live chat is your primary customer communication channel, you need specialized chat features, and have 1-2 chat operators.

Choose Trengo if: You need multi-channel communication, team collaboration features, and want predictable flat-rate pricing.

Alternative: Converge at $49/month flat offers multi-channel communication including chat without per-seat limitations, ideal for growing teams.