Missive vs Trengo

Missive combines team email with chat functionality, while Trengo focuses on comprehensive multi-channel customer communication. Both platforms aim to centralize team collaboration around customer interactions.

Missive emphasizes internal team collaboration with shared inboxes and integrated chat, whereas Trengo prioritizes external customer engagement across multiple channels.

Missive excels in team collaboration with built-in chat, shared drafts, and real-time editing. It supports email, SMS, and social media with strong internal communication tools.

Trengo offers broader external channel coverage including WhatsApp Business, Instagram, Facebook Messenger, and live chat. Its automation focuses on customer-facing workflows rather than internal collaboration.

Missive's unique strength is blending internal team chat with external customer communication, while Trengo specializes in managing high-volume multi-channel customer interactions.

Missive starts at $14/user/month for the Starter plan, with the Productive plan at $24/user/month including advanced features and integrations.

Trengo offers a free tier for basic usage, with paid plans starting at €15/user/month. Premium features like WhatsApp Business API require higher-tier plans.

Missive's pricing includes both internal collaboration and external communication features, while Trengo's costs scale with channel usage and automation needs.

Choose Missive if you need strong internal team collaboration features alongside customer support. Choose Trengo if your priority is comprehensive multi-channel customer communication.

Choose Missive if: Your team needs strong internal collaboration tools combined with customer support capabilities.

Choose Trengo if: You prioritize extensive multi-channel customer communication over internal team features.

For budget-conscious teams, Converge at $49/month flat rate provides multi-channel support without the complexity of per-user pricing.