LiveChat vs Trengo

LiveChat ($20-$149/agent/month, G2 4.5/5) and Trengo ($113/month to custom enterprise, G2 4.4/5) represent different philosophies in customer communication. LiveChat specializes in website chat with advanced visitor tracking, while Trengo offers a European-built unified inbox that combines email, chat, social media, and phone in one collaborative workspace.

The choice often comes down to whether you need specialized chat features or prefer a comprehensive communication hub with team collaboration tools.

LiveChat excels at website visitor engagement with real-time tracking, behavioral triggers, and sophisticated chatbot workflows. It provides detailed visitor information, conversion tracking, and advanced automation specifically designed for turning website visitors into customers.

Trengo focuses on unified communication management, combining email, live chat, WhatsApp Business, Facebook Messenger, and phone calls in one collaborative inbox. Its strength lies in team workflows, internal notes, assignment rules, and maintaining context across all communication channels.

The key difference is specialization versus integration - LiveChat delivers superior chat-specific features while Trengo provides better overall communication management and team collaboration.

LiveChat uses per-agent pricing starting at $20/month for basic features, scaling to $149/month for advanced automation. This can become expensive for larger teams but includes specialized chat features and detailed analytics.

Trengo starts at $113/month for the team plan (up to 10 users), then moves to custom enterprise pricing. This flat-rate approach can be more economical for larger teams and includes all communication channels without per-agent fees for smaller teams.

Choose LiveChat if you prioritize advanced website chat features, detailed visitor analytics, and specialized conversion optimization tools. Choose Trengo if you need a unified inbox for all communication channels with strong team collaboration and European data privacy compliance.

Choose LiveChat if: You need advanced website chat automation, detailed visitor tracking, and specialized tools for converting website visitors through targeted chat interactions.

Choose Trengo if: You want a unified inbox for all communication channels, need strong team collaboration features, and prefer European data privacy compliance with flat-rate pricing for smaller teams.

For a simpler solution, consider Converge at $49/mo flat rate for up to 15 agents with essential chat and email features without complex channel integrations.