JivoChat vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Textline |
|---|---|---|
| Starting Price | From $19/seat/mo | From $100/mo |
| Best For | Small businesses needing affordable multi-channel chat | Small businesses needing simple SMS messaging |
| Standout Feature | Affordable multi-channel support including WhatsApp and Telegram | Streamlined SMS-only experience |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.2 |
JivoChat and Textline represent different approaches to customer messaging. JivoChat provides comprehensive multi-channel communication with strong website integration, while Textline specializes in business SMS and text messaging solutions.
This comparison explores how each platform serves distinct communication needs, from broad customer support to focused text messaging.
Feature Comparison
JivoChat offers comprehensive communication tools including live chat, email integration, social media messaging, and mobile apps. Its visitor monitoring and proactive engagement features make it excellent for website-based customer interaction.
Textline focuses exclusively on SMS and text messaging with features like shared team inboxes, automated responses, and integration with business phone systems. It excels in text-based customer service and appointment scheduling.
The choice depends on whether you need broad communication capabilities or specialized SMS functionality with team collaboration features.
Pricing Comparison
JivoChat uses per-agent pricing starting at $19/month, providing access to all communication channels. The cost scales predictably with team size.
Textline offers different pricing tiers starting around $30/month with message-based billing for higher volumes. Costs can vary significantly based on SMS usage patterns.
Consider your primary communication channels and message volume when evaluating the total cost of each platform.
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Choose JivoChat if you need comprehensive customer support across multiple channels with strong website integration. Choose Textline if SMS and text messaging are your primary customer communication channels.
Choose JivoChat if: You need multi-channel customer support, website visitor engagement, and comprehensive communication tools.
Choose Textline if: SMS is your primary customer communication method and you need specialized text messaging features with team collaboration.
For businesses wanting unified communication without channel limitations, Converge at $49/month flat rate provides comprehensive messaging capabilities across all channels.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all Textline comparisons.