JivoChat vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Respond.io |
|---|---|---|
| Starting Price | From $19/seat/mo | From $199/mo |
| Best For | Small businesses needing affordable multi-channel chat | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Affordable multi-channel support including WhatsApp and Telegram | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.8/5 |
JivoChat and Respond.io serve different segments of the customer communication market. JivoChat provides traditional live chat with phone integration, while Respond.io specializes in conversational marketing and sales through messaging apps.
With Respond.io's impressive 4.8/5 G2 rating compared to JivoChat's 4.5/5, the choice often comes down to whether you need basic chat support or advanced conversation automation.
Feature Comparison
JivoChat provides website live chat, phone integration, and basic visitor tracking. It's designed for businesses that want to add chat support to their existing customer service without complexity.
Respond.io excels in WhatsApp Business API, Facebook Messenger automation, and conversation routing. It's built for businesses using messaging apps for marketing, sales, and support with sophisticated bot workflows.
JivoChat focuses on human-to-human communication, while Respond.io emphasizes automated conversation flows and messaging app integrations.
Pricing Comparison
JivoChat offers a generous free tier and scales to custom enterprise pricing, making it accessible for businesses testing live chat functionality without upfront investment.
Respond.io starts at $79 monthly and goes up to $299 for advanced features, reflecting its position as a specialized messaging automation platform rather than basic chat software.
The price difference reflects their target markets: JivoChat for general live chat needs, Respond.io for businesses serious about messaging app marketing and automation.
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose JivoChat if you need simple live chat with phone support and want to start free. Choose Respond.io if you focus on messaging app marketing, need advanced automation, and can invest in premium conversation tools.
Choose JivoChat if: You need basic live chat functionality, want phone integration, and prefer starting with a free solution before scaling up.
Choose Respond.io if: You're focused on messaging app marketing, need sophisticated automation, and can justify the investment in specialized conversation tools.
For businesses seeking messaging capabilities without the premium price, Converge at $49/month flat rate offers multi-channel communication and automation at a predictable cost.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all Respond.io comparisons.