Hiver vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Userlike |
|---|---|---|
| Starting Price | From $35/seat/mo | From $90/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | European companies requiring GDPR compliance |
| Standout Feature | Native Gmail integration and shared mailbox management | Built-in video calling functionality |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.6 | 4.3 |
Hiver and Userlike serve different segments of the customer support market. Hiver transforms Gmail into a collaborative helpdesk, while Userlike specializes in website live chat and messaging automation.
Hiver (G2 4.6/5) excels at email-based support workflows, whereas Userlike (G2 4.3/5) focuses on real-time website engagement and visitor conversion through chat.
Feature Comparison
Hiver's strength lies in email collaboration features like shared inboxes, collision detection, and seamless Gmail integration. It turns familiar email workflows into powerful support processes.
Userlike focuses on website engagement with features like visitor tracking, proactive chat invitations, and detailed analytics on visitor behavior and chat performance.
The key difference: Hiver optimizes email-based support workflows, while Userlike maximizes website visitor engagement and conversion through strategic chat placement and automation.
Pricing Comparison
Hiver pricing ranges from $15 to $59 per user monthly, making it cost-effective for teams that need collaborative email management without complex chat features.
Userlike costs €90 to €360 per month (roughly $95-$380), with pricing based on chat volume and features rather than individual users, which can be expensive for smaller teams.
Hiver offers better value for email-heavy support teams, while Userlike's pricing makes sense for businesses prioritizing website conversion and high-volume chat interactions.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Hiver if your support is primarily email-based and your team uses Gmail. Choose Userlike if you need advanced website chat features and visitor tracking capabilities.
Choose Hiver if: Your support is primarily email-based, your team uses Gmail, or you need collaborative features without complex chat automation.
Choose Userlike if: Website chat is crucial for your business, you need detailed visitor analytics, or chat-driven lead generation is a priority.
For a balanced approach, Converge provides both email and chat support at $49/month flat rate, offering essential features without the complexity or high costs of specialized platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all Userlike comparisons.