Hiver vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Tawk.to |
|---|---|---|
| Starting Price | From $35/seat/mo | From $58/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Businesses needing free website live chat |
| Standout Feature | Native Gmail integration and shared mailbox management | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.6 | 4.5/5 |
Hiver ($15-$59/user) and Tawk.to ($0-$1/hr, free plan available) represent different approaches to customer support - Gmail-based helpdesk versus accessible live chat.
Feature Comparison
Hiver emphasizes Gmail integration, shared mailbox management, and workflow automation within familiar email interfaces. Tawk.to focuses on simple live chat implementation with basic ticketing and visitor monitoring features.
Pricing Comparison
Tawk.to's free plan and $1/hr paid support make it extremely cost-effective for small businesses. Hiver's $15-$59/user pricing targets teams needing Gmail-integrated support workflows.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to offers unbeatable value with free live chat and affordable paid features, while Hiver provides Gmail-integrated helpdesk functionality for teams already using Google Workspace.
Choose Tawk.to for budget-friendly live chat or Hiver for Gmail-integrated support workflows. Consider Converge at $49/mo flat rate for unified customer communication with better value than enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all Tawk.to comparisons.