Hiver vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $35/seat/mo | From $39/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Native Gmail integration and shared mailbox management | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.6 | 4.4/5 |
Hiver and Zoho SalesIQ represent different approaches to customer communication. Hiver transforms Gmail into a collaborative customer service platform, while SalesIQ provides dedicated live chat and visitor engagement tools for proactive customer interaction.
With Hiver earning a 4.6/5 rating on G2 compared to SalesIQ's 4.4/5, both platforms deliver strong user satisfaction but serve fundamentally different workflows.
Feature Comparison
Hiver's unique strength is Gmail integration, turning your existing email into a shared inbox with assignment rules, collision detection, and performance analytics. It's perfect for teams already comfortable with email-based support.
SalesIQ offers comprehensive live chat with visitor tracking, lead scoring, and automated engagement rules. It excels at identifying high-value prospects and engaging them through intelligent chat routing.
The fundamental choice is between email-centric collaboration (Hiver) versus chat-centric engagement (SalesIQ).
Pricing Comparison
Hiver's $15-$59 per user monthly pricing reflects its specialized Gmail integration and collaboration features. SalesIQ's $0-$20 per operator pricing makes it significantly more affordable for live chat functionality.
For a 8-person team, Hiver costs $120-$472 monthly while SalesIQ ranges from free to $160. Hiver's higher cost includes advanced email collaboration that's difficult to replicate elsewhere.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Hiver if your team lives in Gmail and wants to maintain familiar email workflows while adding collaboration features. Choose Zoho SalesIQ if you need dedicated live chat capabilities and real-time visitor intelligence.
Choose Hiver if: Your team relies heavily on Gmail and you want to enhance email-based support with collaboration features and analytics.
Choose Zoho SalesIQ if: You need affordable live chat with visitor intelligence and don't require Gmail-specific integration.
Alternative consideration: Converge's flat $49/month could provide modern customer communication features without being tied to Gmail, potentially offering more flexibility as your team grows.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all Zoho SalesIQ comparisons.