Hiver vs LiveChat

Hiver and LiveChat serve different customer support philosophies, with Hiver transforming Gmail into a collaborative help desk and LiveChat focusing on real-time customer engagement. Hiver's impressive 4.6/5 G2 rating reflects its Gmail integration strength, while LiveChat's 4.5/5 rating demonstrates chat specialization excellence.

The decision typically centers on whether you prefer Gmail-native support management or dedicated chat-focused customer engagement tools.

Hiver's unique strength lies in transforming Gmail into a powerful collaborative support platform. Teams can assign emails, add private notes, track response times, and manage customer conversations without leaving their familiar Gmail interface. This approach eliminates tool switching and reduces training time.

LiveChat excels in real-time customer interaction with sophisticated chat widgets, visitor behavior analysis, and proactive engagement triggers. Its comprehensive chat analytics and integration ecosystem make it powerful for businesses where immediate customer response drives conversion.

The core difference: Hiver enhances existing Gmail workflows, while LiveChat creates new real-time engagement opportunities.

Hiver's $15-$59 per user monthly pricing includes Gmail integration, email assignment, collision detection, and basic analytics in lower tiers, with advanced reporting and automation in higher plans. This pricing model works well for email-heavy support teams.

LiveChat's $20-$149 per agent monthly range reflects its specialization in chat functionality, with pricing scaling based on chat volume, advanced features, and integration requirements. Higher tiers include comprehensive analytics and enterprise-grade security.

For Gmail-centric teams, Hiver often provides better value through familiar interface enhancement. For chat-focused businesses, LiveChat justifies higher costs through specialized engagement capabilities.

Choose Hiver if your team lives in Gmail and you want collaborative email management at $15-$59 per user monthly. Choose LiveChat if real-time customer engagement drives your business and you can invest $20-$149 per agent monthly in specialized chat capabilities.

Choose Hiver if: Your team primarily uses Gmail for customer communication, you want collaborative email management without learning new interfaces, and email remains your primary support channel.

Choose LiveChat if: Real-time customer engagement is crucial for your business model, you need advanced chat analytics and visitor tracking, and immediate response capability drives your customer acquisition strategy.

Consider Converge at $49/month flat rate if you want both email collaboration and chat capabilities without choosing between Gmail enhancement and real-time engagement, especially valuable for teams needing comprehensive communication tools without per-user cost scaling.