Groove vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Groove | Reamaze |
|---|---|---|
| Starting Price | From $25/seat/mo | From $49/seat/mo |
| Best For | Small teams focused on email-based customer support | Businesses needing traditional support channels with social media integration |
| Standout Feature | Simple, user-friendly help desk interface | Comprehensive e-commerce integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5 | 4.3 |
Groove and Reamaze both target growing businesses but with different approaches to customer support. Groove emphasizes email-first simplicity, while Reamaze focuses on e-commerce integration and multi-channel messaging.
The choice often depends on whether you prioritize straightforward email management or comprehensive e-commerce support features.
Feature Comparison
Groove provides clean email management with shared inboxes, basic automation, and simple reporting. Its strength lies in treating support like enhanced email rather than traditional ticketing.
Reamaze offers live chat, social media integration, FAQ management, and deep e-commerce platform connections. It excels at connecting customer conversations with order history and shopping behavior.
Reamaze's e-commerce focus includes Shopify, WooCommerce, and Magento integrations that Groove cannot match, making it superior for online retailers.
Pricing Comparison
Groove starts at $16/agent/month with consistent pricing across plans. Reamaze begins at $15/agent/month but offers more features in base plans.
Reamaze includes live chat and social media in all plans, while Groove focuses purely on email. For e-commerce businesses, Reamaze's integrated approach often provides better value.
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Groove for simple email-based support with minimal complexity. Choose Reamaze for e-commerce businesses needing integrated chat, social media, and shopping platform connections.
Choose Groove if: You want simple email support without e-commerce complexity, prefer minimal feature overhead, and have basic support needs.
Choose Reamaze if: You run an e-commerce business, need live chat and social media support, or want integrated customer data from shopping platforms.
For modern teams wanting flexibility without e-commerce lock-in, Converge at $49/month flat rate provides contemporary messaging tools for any business model.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove comparisons and all Reamaze comparisons.