Groove vs Missive

Groove and Missive represent different philosophies in team communication. Groove focuses specifically on customer support workflows, while Missive creates a unified inbox for all team communications including internal collaboration.

The choice depends on whether you need dedicated support tools or prefer an all-in-one communication hub for your entire team.

Groove provides traditional helpdesk features including ticket management, knowledge base, and customer-focused reporting. It's designed specifically for support team workflows.

Missive offers a unified inbox combining email, SMS, chat, and social media with internal team chat and collaboration features. It treats all communication as conversations rather than tickets.

Missive's strength lies in blending external customer communication with internal team discussions, while Groove maintains clear separation between support and internal communications.

Groove charges $16/agent/month focused on support team members. Missive starts at $14/user/month but includes all team members, not just support agents.

Missive's pricing model reflects its broader scope - it's designed for entire teams, while Groove targets specific support roles. Total costs depend on whether you need organization-wide access.

Choose Groove for dedicated customer support with helpdesk-specific features. Choose Missive for unified team communication combining customer support with internal collaboration.

Choose Groove if: You need dedicated support tools, want clear separation between support and internal communication, and have a defined support team.

Choose Missive if: You prefer unified communication, want internal collaboration integrated with customer support, and need organization-wide messaging tools.

For teams seeking modern customer communication without traditional helpdesk constraints, Converge at $49/month flat rate provides flexible messaging for growing teams.