Groove HQ vs JivoChat

Groove HQ and JivoChat serve different segments of the customer support market. Groove HQ targets small to medium businesses with its simple, email-centric help desk approach, while JivoChat emphasizes real-time communication through live chat and messaging platforms.

Both platforms aim to streamline customer interactions, but Groove HQ focuses on simplicity and email workflow optimization, whereas JivoChat prioritizes immediate engagement and multichannel messaging.

Groove HQ excels in email management with features like collision detection, private notes, and seamless email-to-ticket conversion. Its simplicity is its strength - no overwhelming feature bloat, just focused help desk functionality with excellent email integration.

JivoChat offers comprehensive chat functionality including visitor tracking, chat triggers, and omnichannel messaging across Facebook, WhatsApp, and Telegram. Its real-time visitor monitoring provides valuable insights for proactive support.

Groove HQ's knowledge base is straightforward and effective, while JivoChat's strength lies in its mobile app and cross-platform messaging capabilities.

Groove HQ starts at $16/agent/month for the Standard plan, with the Plus plan at $36/agent/month offering advanced features like time tracking and custom fields. The pricing is transparent with no hidden fees.

JivoChat provides a free tier for up to 5 agents, then $19/agent/month for Professional features. Enterprise plans with advanced analytics and integrations cost significantly more.

Groove HQ's pricing is more predictable for email-focused teams, while JivoChat's free tier makes it attractive for small teams testing chat-based support.

Choose Groove HQ if you prefer email-based support workflows, need straightforward ticketing without complexity, and want a clean, intuitive interface. Choose JivoChat if real-time chat, social media integration, and proactive customer engagement are essential to your strategy.

Choose Groove HQ if: You want a clean, email-focused help desk without feature complexity, and your team primarily handles support through email channels.

Choose JivoChat if: Real-time chat engagement, social media support, and proactive customer outreach are central to your support strategy.

Teams looking for comprehensive customer communication without per-agent scaling costs should consider Converge at $49/month flat rate - combining the simplicity of Groove HQ with the real-time capabilities of JivoChat at a predictable price point.