Front vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Hiver |
|---|---|---|
| Starting Price | From $79/seat/mo | From $35/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.6 |
Front and Hiver represent two different philosophies in customer support software. Front positions itself as a premium collaborative inbox solution with advanced workflow automation, while Hiver transforms Gmail into a powerful shared inbox for teams already embedded in Google Workspace.
The choice between these platforms often depends on whether you need Front's sophisticated automation capabilities or prefer Hiver's seamless Gmail integration approach.
Feature Comparison
Front excels with its advanced rule-based automation, comprehensive analytics dashboard, and robust API integrations across 100+ platforms. Its collaborative features include internal comments, @mentions, and sophisticated assignment rules that automatically route conversations based on content, sender, or channel.
Hiver takes a different approach by keeping teams within Gmail while adding shared inbox capabilities. It offers collision detection to prevent duplicate responses, email templates, and basic automation rules. However, it lacks Front's advanced workflow automation and detailed reporting capabilities.
Front's strength lies in complex multi-channel support scenarios, while Hiver shines for teams that want to enhance their existing Gmail workflow without learning a new platform.
Pricing Comparison
Front's pricing ranges from $25 to $105 per seat monthly, making it significantly more expensive than Hiver's $15-$59 per user pricing. For a 10-person team, Front costs $250-$1,050 monthly compared to Hiver's $150-$590.
However, Front includes advanced features like detailed analytics, sophisticated automation, and multi-channel support in its base plans. Hiver's lower tiers focus primarily on Gmail enhancement, with advanced features reserved for higher-priced plans.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose Front if you need advanced automation, detailed analytics, and don't mind the higher price point starting at $25/seat/month. Choose Hiver if your team lives in Gmail and you want shared inbox functionality starting at just $15/user/month.
Choose Front if: You need advanced automation, detailed analytics, multi-channel support, and can justify the premium pricing for enhanced productivity features.
Choose Hiver if: Your team is Gmail-centric, you want simple shared inbox functionality, and prefer a more affordable solution that integrates seamlessly with Google Workspace.
Alternative consideration: Converge offers a flat $49/month pricing model that might provide better value for teams seeking advanced features without per-seat costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Hiver comparisons.