Deskpro vs Hiver
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Hiver |
|---|---|---|
| Starting Price | From $39/seat/mo | From $35/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Organizations heavily invested in Gmail who primarily handle email support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Native Gmail integration and shared mailbox management |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.6 |
Deskpro and Hiver represent contrasting approaches to customer support software. Deskpro offers a traditional helpdesk platform with comprehensive ticketing, while Hiver transforms Gmail into a collaborative customer service workspace.
The difference in user satisfaction is notable—Hiver leads with a 4.6/5 G2 rating compared to Deskpro's 4.3/5, reflecting Hiver's focus on user experience and Gmail integration simplicity.
Feature Comparison
Deskpro provides a full-featured helpdesk with advanced ticketing, automation rules, and comprehensive reporting. It excels in complex scenarios requiring detailed tracking and custom workflows.
Hiver transforms Gmail into a shared workspace with collision detection, assignment features, and analytics—all within the familiar Gmail interface. It's particularly strong for teams already using Google Workspace.
While Deskpro offers broader functionality, Hiver's Gmail-native approach eliminates the learning curve and provides seamless integration with existing email workflows.
Pricing Comparison
Deskpro's $39-$99 per agent monthly pricing includes comprehensive helpdesk features but requires investment in a separate platform and training.
Hiver offers competitive pricing at $15-$59 per user per month, with the advantage of working within existing Gmail infrastructure, reducing implementation complexity and costs.
For a 6-agent team, Deskpro costs $234-$594 monthly compared to Hiver's $90-$354—significant savings while maintaining familiar workflows.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Verdict
Choose Deskpro if you need a standalone helpdesk with advanced features and don't mind learning a new platform. Choose Hiver if your team lives in Gmail and you want to leverage existing workflows with enhanced collaboration.
Choose Deskpro if: You need advanced helpdesk features, complex automation, and are willing to adopt a new platform for comprehensive functionality.
Choose Hiver if: Your team uses Gmail extensively, you want minimal learning curve, and prefer collaborative email management over traditional ticketing.
Consider Converge at $49/month flat—no per-user fees make it cost-effective for any team size, offering modern customer communication without forcing you to abandon familiar tools or pay escalating per-seat costs.
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