Chatwoot vs HappyFox

Chatwoot and HappyFox both earn impressive 4.4/5 G2 ratings but serve different organizational philosophies. Chatwoot champions open-source flexibility and modern messaging, while HappyFox delivers enterprise-grade helpdesk functionality with comprehensive workflow automation.

The choice often comes down to whether you prioritize customization freedom or enterprise-ready features out of the box.

Chatwoot excels in conversational support with features like automated message routing, team collaboration, and extensive API integrations. Its open-source nature allows unlimited customization and self-hosting for complete data control.

HappyFox provides enterprise-level helpdesk functionality including advanced ticket management, SLA automation, custom workflows, and detailed analytics. It offers robust knowledge base management and customer satisfaction tracking.

While both support multiple channels, Chatwoot focuses on real-time messaging experiences, whereas HappyFox emphasizes structured ticket workflows with comprehensive audit trails and compliance features.

Chatwoot starts at $20 per agent monthly for cloud hosting, with free self-hosted options available. Custom enterprise pricing provides additional features and support for larger organizations.

HappyFox ranges from $29-$69 per agent per month, positioning itself in the premium segment with enterprise features included at higher tiers. The pricing reflects its comprehensive feature set and enterprise focus.

For a 10-agent team, Chatwoot costs $200 monthly while HappyFox ranges from $290-$690, making Chatwoot significantly more affordable, especially when considering the free self-hosted option.

Choose Chatwoot if you want open-source flexibility with modern messaging capabilities and have technical resources for customization. Choose HappyFox if you need enterprise-grade helpdesk features with advanced automation and comprehensive reporting.

Choose Chatwoot if: You want cost-effective modern messaging, value open-source flexibility, have technical resources for customization, or need self-hosting capabilities.

Choose HappyFox if: You require enterprise-grade helpdesk features, need advanced automation and reporting, want comprehensive out-of-box functionality, and budget allows for premium pricing.

For teams seeking enterprise features without enterprise pricing complexity, Converge at $49/month flat rate provides comprehensive support capabilities that scale with your business without per-agent fees or feature restrictions.