Birdeye vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Zendesk Chat |
|---|---|---|
| Starting Price | From $299/mo | From $89/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Advanced reputation monitoring and management | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.2 |
Birdeye and Zendesk Chat operate in different spheres of customer engagement. Birdeye focuses on reputation management and customer experience with pricing from $299-$599 monthly, while Zendesk Chat specializes in live support with per-agent pricing from free to $59 monthly.
Both maintain strong G2 ratings (Birdeye 4.4/5, Zendesk Chat 4.2/5), but they solve fundamentally different business challenges and serve different primary use cases.
Feature Comparison
Birdeye provides comprehensive reputation management including review monitoring, automated review requests, social media management, and customer experience surveys across multiple platforms.
Zendesk Chat specializes in real-time customer support with live chat, chatbots, visitor tracking, and seamless integration with ticketing systems for comprehensive support workflows.
Birdeye excels in proactive customer experience management and reputation building, while Zendesk Chat focuses on reactive support and immediate customer assistance.
Pricing Comparison
Birdeye's pricing ranges from $299-$599 monthly, reflecting its comprehensive reputation management suite and typically targeting established businesses with significant online presence needs.
Zendesk Chat's per-agent pricing from free to $59 monthly makes it accessible for teams of any size, with costs scaling predictably as support teams grow.
The pricing models reflect different value propositions: Birdeye charges for comprehensive reputation management capabilities, while Zendesk Chat charges for support team scalability.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Birdeye if you need comprehensive reputation management, review generation, and customer experience automation. Choose Zendesk Chat if you need focused live chat capabilities with support workflow integration.
Choose Birdeye if: You need comprehensive reputation management, automated review generation, and customer experience monitoring across multiple platforms.
Choose Zendesk Chat if: You need focused live chat capabilities, support workflow integration, and per-agent pricing scalability.
For businesses needing customer communication tools without the complexity of reputation management or per-agent scaling, Converge provides comprehensive features at $49 monthly flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Zendesk Chat comparisons.