Birdeye vs Missive

Birdeye and Missive serve completely different business needs within customer communication. Birdeye is a comprehensive reputation management and customer experience platform focused on reviews, surveys, and local business visibility, while Missive is a collaborative email and messaging platform for team-based customer support.

This comparison examines how these platforms address different stages of the customer journey - reputation management versus ongoing support communication.

Birdeye focuses on reputation management with review monitoring across 150+ sites, automated review requests, survey tools, and local listing management. It's designed to help businesses build and maintain their online reputation.

Missive specializes in collaborative customer communication with shared email inboxes, internal team comments, conversation assignment, and seamless email workflow integration. It transforms individual customer support into team collaboration.

Birdeye excels at reputation and experience management, while Missive provides superior collaborative communication tools for ongoing customer support.

Birdeye typically starts around $299/month for basic reputation management features, with enterprise pricing for larger businesses. The cost reflects its comprehensive reputation monitoring and management capabilities.

Missive offers more accessible pricing at $14/month per user, making it suitable for small to medium teams focused on collaborative customer communication rather than reputation management.

Choose Birdeye if you need reputation management, review monitoring, and customer experience tools for local business growth. Choose Missive if you need collaborative email management with shared inboxes and team communication workflows for customer support.

Choose Birdeye if: You need comprehensive reputation management, want to monitor and respond to reviews across multiple platforms, or require customer experience surveys and local business visibility tools.

Choose Missive if: You handle ongoing customer support communication, need team collaboration on customer conversations, or want to improve email-based customer service workflows.

For teams needing both communication and customer experience tools without specialized reputation management, Converge at $49/month flat rate offers unified messaging capabilities at a predictable cost.