Birdeye vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | LiveChat |
|---|---|---|
| Starting Price | From $299/mo | From $49/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Advanced reputation monitoring and management | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.5/5 |
Birdeye and LiveChat target different business needs - Birdeye is a comprehensive reputation management platform priced at $299-$599 per month, while LiveChat focuses on customer support chat at $20-$149 per agent.
Feature Comparison
LiveChat specializes in real-time customer support with advanced chat features, ticketing, and integrations. Birdeye offers a broader suite including review management, social media monitoring, customer surveys, and messaging, making it a complete customer experience platform.
Pricing Comparison
Birdeye's $299-$599 monthly pricing covers multiple locations and comprehensive features, making it cost-effective for multi-location businesses. LiveChat's per-agent pricing can be more economical for small support teams but expensive for larger organizations.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Birdeye wins for businesses prioritizing reputation management and local SEO, while LiveChat excels for dedicated customer support operations.
Choose Birdeye for comprehensive reputation management across multiple locations, or LiveChat for focused customer support chat. For basic chat functionality without the complexity, Converge provides a straightforward $49/mo flat rate option.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all LiveChat comparisons.