Birdeye vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | LiveAgent |
|---|---|---|
| Starting Price | From $299/mo | From $49/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Advanced reputation monitoring and management | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.5/5 |
Birdeye and LiveAgent operate in different spheres of customer experience management. Birdeye is primarily a reputation management and customer experience platform focused on reviews, surveys, and local business visibility, while LiveAgent is a dedicated customer support and help desk solution.
These platforms complement different business needs - Birdeye for managing online reputation and customer feedback, LiveAgent for handling support tickets and customer service operations.
Feature Comparison
Birdeye excels in reputation management with automated review requests, review monitoring across 150+ sites, customer surveys, and local listing management. Its strength lies in helping businesses improve their online presence and gather customer feedback.
LiveAgent focuses on customer support operations with its ticketing system, live chat, phone integration, social media support, and knowledge base. It's designed to handle customer inquiries efficiently across multiple channels.
The platforms serve different purposes - Birdeye helps you understand and improve customer perception, while LiveAgent helps you respond to and resolve customer issues in real-time.
Pricing Comparison
Birdeye typically starts around $299/month for basic reputation management features, with enterprise plans reaching $999+/month. Pricing is often customized based on business size and location count.
LiveAgent offers more accessible pricing starting at $15/agent/month for ticketing, with comprehensive plans at $49/agent/month. This makes it more suitable for smaller teams and predictable budgeting.
The cost structures reflect their different purposes - Birdeye's higher pricing reflects its specialized reputation management focus, while LiveAgent's per-agent model suits traditional support team scaling.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Birdeye if your priority is reputation management, review generation, and customer experience insights for local businesses. Choose LiveAgent if you need a comprehensive customer support platform with ticketing and multi-channel communication.
Choose Birdeye if: You're a local business or multi-location company that needs comprehensive reputation management, review generation, and customer experience insights more than traditional support features.
Choose LiveAgent if: You need a dedicated customer support platform with ticketing, live chat, and multi-channel communication for handling customer inquiries and issues.
For businesses needing customer communication without the complexity of either specialized platform, Converge at $49/month flat rate offers streamlined customer interaction tools with simple, transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all LiveAgent comparisons.