Birdeye vs Dixa
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Dixa |
|---|---|---|
| Starting Price | From $299/mo | From $109/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Contact centers needing voice and digital channels |
| Standout Feature | Advanced reputation monitoring and management | Unified agent experience across voice and digital |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.2/5 |
Birdeye and Dixa represent two different philosophies in customer engagement. Birdeye excels as a reputation management and customer experience platform, while Dixa focuses on conversational customer service across multiple channels.
Your choice depends on whether you need comprehensive reputation management or streamlined customer support operations.
Feature Comparison
Birdeye shines in reputation management with automated review requests, social media monitoring, and customer sentiment analysis. It's built for businesses that need to actively manage their online presence.
Dixa excels in conversational customer service with unified agent workspaces, intelligent routing, and seamless handoffs between channels. Its strength lies in making complex customer conversations feel natural.
While both handle multiple communication channels, Birdeye focuses on proactive customer engagement and reputation building, whereas Dixa optimizes reactive support interactions.
Pricing Comparison
Birdeye's pricing ranges from $299-$599 per month with a G2 rating of 4.4/5, making it a premium solution focused on comprehensive customer experience management.
Dixa offers more accessible pricing at $39-$139 per agent per month with a G2 rating of 4.2/5, making it cost-effective for teams prioritizing direct customer support.
For larger teams, Dixa's per-agent model can become expensive, while Birdeye's flat-rate pricing may offer better value for reputation-focused businesses.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Verdict
Choose Birdeye if you need robust reputation management, review monitoring, and customer experience tools. Choose Dixa if you want affordable, agent-focused customer service with strong omnichannel capabilities.
Choose Birdeye if: You need comprehensive reputation management, automated review collection, and can justify the premium pricing for customer experience tools.
Choose Dixa if: You want affordable, agent-centric customer service with strong conversation management and omnichannel support.
Consider Converge at $49/month flat rate if you need a cost-effective alternative that combines essential customer communication features without the complexity or high costs of enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Dixa comparisons.