Smooch (Sunshine Conversations) Alternatives for 2026
Converge Team
Omnichannel messaging platform by Zendesk
Smooch, now known as Sunshine Conversations by Zendesk, is an omnichannel messaging platform that enables businesses to communicate with customers across multiple channels. As part of the Zendesk ecosystem, it offers robust integration capabilities but comes with enterprise-level complexity and pricing.
About Smooch (Sunshine Conversations)
Smooch (Sunshine Conversations) is a messaging APIs and communication infrastructure tool. Existing Zendesk customers needing omnichannel messaging.
Smooch (Sunshine Conversations) Strengths
- ✓ Strong Zendesk integration
- ✓ Good channel coverage
- ✓ Mature platform
- ✓ Enterprise-grade security
Smooch (Sunshine Conversations) Limitations
- ✗ Per-agent pricing gets expensive
- ✗ Complex setup process
- ✗ Limited customization options
- ✗ Requires Zendesk for full features
Smooch (Sunshine Conversations) Pricing
Other Messaging API Platforms to Consider
Looking for Customer Support Instead?
If you need a unified inbox for customer conversations across messaging platforms, Converge may be a good fit. It's a different category than Smooch (Sunshine Conversations), but businesses often use both types of tools together.
- ✓ Unified inbox for WhatsApp, Telegram, Messenger, Discord, Zalo
- ✓ $49/month flat rate, up to 15 team members
- ✓ Unlimited conversations, no per-seat fees
Smooch (Sunshine Conversations) is a messaging APIs and communication infrastructure tool. Converge is a customer support platform. They serve different purposes.