Textline vs Trengo

Textline specializes in business SMS messaging with a focus on two-way conversations, while Trengo offers a comprehensive omnichannel customer service platform. Both serve different market segments with distinct communication needs.

Textline targets businesses prioritizing SMS-first customer engagement, whereas Trengo appeals to teams requiring unified multi-channel support across email, chat, social media, and phone.

Textline excels in SMS automation, bulk messaging, and conversation management with features like auto-replies, scheduled messages, and contact segmentation. It integrates well with CRMs and offers detailed SMS analytics.

Trengo provides a unified inbox for email, live chat, WhatsApp, Facebook Messenger, and phone calls. It includes team collaboration tools, knowledge base integration, and advanced routing capabilities.

The key difference lies in channel focus: Textline's SMS specialization versus Trengo's multi-channel approach with shared team workflows.

Textline uses per-user pricing starting around $30/month with message credits, making costs predictable for SMS-focused teams but potentially expensive for high-volume messaging.

Trengo offers tiered plans starting at €15/user/month, with higher tiers including advanced features like automation and integrations. Pricing scales with team size and feature requirements.

Consider message volume, team size, and required channels when evaluating total cost of ownership.

Choose Textline if SMS is your primary customer communication channel and you need robust text messaging features. Choose Trengo if you require comprehensive omnichannel support with unified inbox capabilities.

Choose Textline if: SMS is your primary customer channel, you need advanced text messaging features, or your business model relies heavily on two-way SMS conversations.

Choose Trengo if: You need omnichannel support, team collaboration features, or want to consolidate multiple communication channels into one platform.

For teams seeking a cost-effective alternative with solid multi-channel capabilities, consider Converge at $49/month flat rate, offering excellent value without per-agent fees.