Tawk.to vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Tawk.to | Trengo |
|---|---|---|
| Starting Price | From $58/mo | From $299/mo |
| Best For | Businesses needing free website live chat | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Completely free with up to 15 agents and full features | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.4/5 |
Tawk.to ($0-$1/hr) and Trengo ($113-Custom) represent different approaches to customer communication - free live chat versus comprehensive omnichannel platform.
Feature Comparison
Tawk.to focuses on simple live chat with visitor monitoring and basic ticketing. Trengo offers advanced omnichannel routing, team collaboration, and sophisticated automation across multiple channels.
Pricing Comparison
Tawk.to's free plan and $1/hr support make it extremely affordable for small businesses. Trengo's $113+ pricing targets growing teams needing comprehensive communication management.
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Tawk.to excels for budget-conscious businesses needing basic live chat, while Trengo provides advanced omnichannel capabilities for teams requiring unified communication management.
Choose Tawk.to for cost-effective live chat or Trengo for advanced omnichannel support. Consider Converge at $49/mo flat rate for unified customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Tawk.to comparisons and all Trengo comparisons.