Sendbird vs Trengo

Sendbird provides chat and messaging APIs for building in-app communication features, while Trengo offers a complete customer service platform with omnichannel support. These solutions address different aspects of business communication infrastructure.

Sendbird targets developers building chat functionality into applications, whereas Trengo serves customer support teams needing ready-to-use multi-channel communication tools.

Sendbird offers chat SDKs and APIs for iOS, Android, and web platforms, including features like group chat, file sharing, push notifications, moderation tools, and real-time messaging. It's designed for embedding chat into existing applications.

Trengo provides a unified customer service inbox supporting email, live chat, WhatsApp, social media, and phone calls. Features include team collaboration, automated routing, knowledge base integration, and customer conversation history.

The fundamental difference: Sendbird requires development work to implement chat features, while Trengo offers immediate deployment for customer service operations.

Sendbird uses usage-based pricing starting with free tiers, then charging per monthly active user (MAU) and peak concurrent connections. Costs scale with user engagement and can become significant for high-traffic applications.

Trengo charges per-agent monthly fees starting at €15/user, with feature tiers including automation and advanced integrations. Pricing is predictable regardless of customer message volume.

Consider development costs, user scale, and ongoing maintenance when comparing total implementation expenses.

Choose Sendbird if you're building custom chat experiences within your application and have development resources. Choose Trengo if you need immediate customer service capabilities with minimal technical implementation.

Choose Sendbird if: You're building in-app chat features, have mobile or web applications requiring messaging, need custom chat experiences, or want to embed communication into your product.

Choose Trengo if: You need customer service functionality, want immediate deployment, prefer no-code setup, or require team collaboration for support operations.

For businesses focused on customer service rather than in-app messaging, Converge provides comprehensive support features at $49/month flat rate, offering better value than usage-based pricing models for support team operations.