JivoChat vs Smooch (Sunshine Conversations)

JivoChat and Smooch (now Sunshine Conversations) serve different segments of the customer communication market. JivoChat offers flexible pricing from free to custom with a 4.5/5 G2 rating, while Smooch ranges from $19-$99 per agent monthly with a 4.2/5 rating.

JivoChat targets small to medium businesses with ready-to-use support tools, while Smooch focuses on enterprise-level conversational messaging platforms.

JivoChat provides comprehensive live chat, phone support, and social media integration in an easy-to-use interface. It's designed for support teams to start using immediately without extensive setup.

Smooch specializes in conversational messaging across multiple channels with advanced bot capabilities and enterprise integrations. It requires more technical setup but offers sophisticated automation.

The key difference is complexity: JivoChat prioritizes simplicity and quick deployment, while Smooch offers more advanced features for complex conversational workflows.

JivoChat's free-to-custom model makes it highly accessible, especially for smaller teams. Its 4.5/5 rating suggests strong value for money across different business sizes.

Smooch's $19-$99 per agent monthly pricing reflects its enterprise focus, with costs scaling based on advanced features and conversation volume rather than just agent count.

Choose JivoChat if you want a higher-rated, cost-effective solution for traditional customer support. Choose Smooch if you need enterprise-grade conversational messaging with advanced automation.

Choose JivoChat if: You want proven customer support tools with excellent ratings and budget-friendly pricing.

Choose Smooch if: You need enterprise-level conversational AI and can justify the higher per-agent costs for advanced automation.

For a balanced approach, Converge offers comprehensive features at $49/month flat rate, providing enterprise capabilities without per-agent pricing complexity.