Groove vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Groove | Tawk.to |
|---|---|---|
| Starting Price | From $25/seat/mo | From $58/mo |
| Best For | Small teams focused on email-based customer support | Businesses needing free website live chat |
| Standout Feature | Simple, user-friendly help desk interface | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5 | 4.5/5 |
Groove ($16-$56/agent) and Tawk.to ($0-$1/hr, free plan available) serve different customer support needs - shared inbox management versus live chat engagement solutions.
Feature Comparison
Groove emphasizes shared inbox management, ticket collaboration, and knowledge base integration. Tawk.to focuses on live chat functionality with visitor tracking and basic ticketing capabilities.
Pricing Comparison
Tawk.to's free tier and $1/hr support make it highly accessible for small businesses. Groove's $16-$56/agent pricing targets teams needing organized helpdesk workflows and collaboration tools.
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to provides unbeatable value with free live chat and minimal costs, while Groove offers comprehensive shared inbox and helpdesk features for teams requiring structured ticket management.
Choose Tawk.to for budget-friendly live chat or Groove for shared inbox management. Consider Converge at $49/mo flat rate for unified customer communication with better cost efficiency than per-agent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove comparisons and all Tawk.to comparisons.