Freshchat vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | JivoChat |
|---|---|---|
| Starting Price | From $49/seat/mo | From $19/seat/mo |
| Best For | Large enterprises already using Freshworks products | Small businesses needing affordable multi-channel chat |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.2 | 4.5/5 |
Freshchat by Freshworks and JivoChat represent two distinct philosophies in customer communication. Freshchat emphasizes enterprise-grade automation and AI-powered workflows, while JivoChat focuses on simplicity and multi-channel accessibility for growing businesses.
Understanding their core differences in messaging capabilities, integration ecosystems, and scalability will determine which platform aligns with your customer service strategy.
Feature Comparison
Freshchat excels in intelligent routing with AI-powered chatbots, advanced analytics, and seamless integration with Freshworks' suite. Its workflow automation and custom field capabilities make it ideal for complex support operations.
JivoChat shines in its unified inbox approach, combining website chat, phone, email, and social media messaging in one interface. Its real-time visitor monitoring and proactive chat invitations drive higher engagement rates.
Key differentiator: Freshchat's strength lies in automation and enterprise features, while JivoChat focuses on human-centric communication across multiple touchpoints.
Pricing Comparison
Freshchat starts at $15/agent/month with advanced features in higher tiers, making it cost-effective for teams needing sophisticated automation. Enterprise plans include custom pricing for large organizations.
JivoChat offers a more accessible entry point at $19/agent/month with all core features included, plus a free plan for up to 5 agents. This makes it attractive for small to medium businesses.
Total cost consideration: Freshchat's value increases with automation usage, while JivoChat provides predictable pricing regardless of message volume.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
Choose Freshchat if you need advanced automation, robust CRM integration, and enterprise-level security features. Choose JivoChat if you prioritize ease of use, affordable multi-channel support, and quick deployment across social platforms.
Choose Freshchat if: You need advanced AI automation, complex workflow management, and deep CRM integration for enterprise-level support operations.
Choose JivoChat if: You want straightforward multi-channel communication with social media integration and prefer transparent, affordable pricing.
For teams seeking a modern alternative, consider Converge at $49/month flat rate – offering enterprise-grade features without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshchat comparisons and all JivoChat comparisons.