Deskpro vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | JivoChat |
|---|---|---|
| Starting Price | From $39/seat/mo | From $19/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Small businesses needing affordable multi-channel chat |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.5/5 |
Deskpro and JivoChat target different segments of the customer service market. Deskpro is an enterprise-grade helpdesk starting at $39/agent/month, while JivoChat focuses on live chat with freemium pricing.
The decision hinges on whether you need robust ticketing capabilities or prioritize real-time chat engagement.
Feature Comparison
Deskpro delivers enterprise-grade features including advanced ticket routing, SLA management, custom fields, and detailed reporting. Its workflow automation handles complex support processes that larger organizations require.
JivoChat excels at real-time customer engagement with proactive chat invitations, visitor tracking, and seamless handoffs between agents. It's designed for sales teams and smaller support operations.
Deskpro offers extensive customization options and white-label capabilities, while JivoChat provides quick setup and user-friendly interfaces that require minimal training.
Pricing Comparison
Deskpro pricing starts at $39/agent/month (Team) and scales to $99/agent/month (Enterprise), with on-premise options available. Costs increase significantly with team growth.
JivoChat offers a free plan for basic live chat, with paid tiers providing unlimited conversations and advanced features. Custom enterprise pricing keeps costs predictable for larger teams.
For teams under 5 agents, JivoChat's free tier provides excellent value. For larger organizations needing comprehensive support tools, Deskpro's features justify the higher cost.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
Choose Deskpro for enterprise-level customer service with advanced workflows. Choose JivoChat for cost-effective live chat and lead generation.
Choose Deskpro if: You need enterprise-grade ticketing, complex workflows, or serve large customer volumes with strict SLAs.
Choose JivoChat if: You prioritize live chat, have budget constraints, or focus on sales and lead conversion.
Consider Converge at $49/month flat rate for teams wanting live chat capabilities without the complexity or per-agent costs of enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all JivoChat comparisons.