Chatwoot vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | Sprinklr |
|---|---|---|
| Starting Price | From $19/seat/mo | From $249/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Open-source with self-hosting option | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4 | 4.1/5 |
Chatwoot and Sprinklr represent two distinct philosophies in customer engagement. Chatwoot offers an open-source, developer-friendly platform focused on simplicity and customization, while Sprinklr provides an enterprise-grade social media management suite with comprehensive customer experience tools.
The choice between these platforms depends on your organization's size, technical requirements, and budget constraints.
Feature Comparison
Chatwoot excels in live chat, email support, and basic automation with its open-source flexibility allowing unlimited customization. Its widget integration is straightforward, and the platform supports multiple communication channels including WhatsApp, Facebook, and Twitter.
Sprinklr dominates in social media management, offering advanced listening tools, sentiment analysis, and AI-powered content moderation. Its unified customer profile system aggregates interactions across 30+ social platforms, providing deep customer insights.
Chatwoot's strength lies in its simplicity and cost-effectiveness, while Sprinklr's power comes from its enterprise-grade analytics and comprehensive social media capabilities.
Pricing Comparison
Chatwoot offers exceptional value with its open-source model - free self-hosted option or cloud plans starting at $20/month for up to 15 agents. This makes it highly cost-effective for growing teams.
Sprinklr uses enterprise pricing (typically $249-$499 per user/month) with custom quotes based on features and scale. The investment is substantial but justified for large organizations managing complex social media operations.
The cost difference is significant - Chatwoot can serve a 10-person team for under $50/month, while Sprinklr's enterprise focus means minimum investments of $15,000+ annually.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose Chatwoot if you need an affordable, customizable solution with strong developer support and don't require extensive social media management. Choose Sprinklr if you're an enterprise needing comprehensive social listening, advanced analytics, and unified customer experience management across all digital channels.
Choose Chatwoot if: You're a startup or SMB needing reliable customer support tools without breaking the budget, value open-source flexibility, or have technical teams that can leverage customization options.
Choose Sprinklr if: You're an enterprise with complex social media operations, need advanced analytics and AI capabilities, or require unified customer experience management across multiple digital touchpoints.
For teams seeking a middle ground with modern features at a predictable price, consider Converge at $49/month flat rate - offering professional customer engagement tools without per-agent fees or enterprise complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all Sprinklr comparisons.