Chatwoot vs Helpshift

Chatwoot and Helpshift represent two different philosophies in customer support. Chatwoot offers an open-source foundation with transparent pricing starting at $20 per agent monthly, while Helpshift focuses on mobile-first customer service with custom enterprise pricing.

Both platforms have earned strong G2 ratings (Chatwoot 4.4/5, Helpshift 4.3/5), but they serve different market segments and use cases.

Chatwoot excels in traditional omnichannel support with email, live chat, Facebook, Twitter, and WhatsApp integrations. Its open-source nature allows extensive customization and self-hosting options.

Helpshift specializes in mobile customer service with robust in-app messaging, push notifications, and mobile SDK integration. It's particularly strong for app-based businesses needing seamless mobile support experiences.

Chatwoot offers better transparency and control, while Helpshift provides superior mobile-native features and AI-powered automation specifically designed for mobile workflows.

Chatwoot uses straightforward per-agent pricing starting at $20 monthly per agent, with all core features included. This makes budgeting predictable for growing teams.

Helpshift requires custom pricing discussions, which can be advantageous for large enterprises but creates uncertainty for smaller teams. Their pricing typically reflects their enterprise focus and mobile specialization.

For teams under 10 agents, Chatwoot's transparent pricing often proves more cost-effective, while larger enterprises might find Helpshift's custom pricing competitive.

Choose Chatwoot if you want transparent pricing, open-source flexibility, and strong omnichannel capabilities. Choose Helpshift if you need mobile-first support, in-app messaging, and don't mind custom pricing negotiations.

Choose Chatwoot if: You need transparent pricing, open-source flexibility, and traditional omnichannel support across web and social platforms.

Choose Helpshift if: You're building mobile-first customer experiences and need specialized in-app messaging capabilities.

For teams seeking a middle ground with predictable flat-rate pricing, Converge offers comprehensive customer communication at $49 monthly regardless of team size.