Chatwoot vs CM.com
Converge Team
Side-by-side comparison for 2026
| Feature | Chatwoot | CM.com |
|---|---|---|
| Starting Price | From $19/seat/mo | From $83/seat/mo |
| Best For | Technical teams wanting open-source flexibility | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities |
| Standout Feature | Open-source with self-hosting option | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.4 | 4.7/5 |
Chatwoot and CM.com target different segments of the customer communication market. Chatwoot positions itself as an open-source alternative with pricing from $20 per agent monthly to custom enterprise plans, while CM.com offers a broader communication platform ranging from free to custom pricing.
Both platforms have strong G2 ratings - Chatwoot at 4.4/5 and CM.com at 4.7/5 - but serve distinctly different business needs and technical requirements.
Feature Comparison
Chatwoot shines with its open-source foundation, offering complete customization freedom and self-hosting options. Their strength lies in developer-friendly architecture, extensive integrations, and community-driven feature development.
CM.com provides a comprehensive communication suite beyond just chat - including SMS campaigns, WhatsApp Business API, voice calls, and email marketing. They excel in omnichannel orchestration and enterprise-scale reliability.
The fundamental difference: Chatwoot gives you the tools to build exactly what you need, while CM.com provides a complete communication infrastructure out of the box.
Pricing Comparison
Chatwoot's $20 per agent monthly pricing is straightforward and predictable, with their open-source version available for free self-hosting. Custom enterprise pricing adds advanced features like SSO and priority support.
CM.com's free tier makes it accessible for small teams, but their value emerges at scale with custom enterprise pricing that includes multiple communication channels, advanced analytics, and dedicated support.
Chatwoot
Pros
- ✓ Open-source option available
- ✓ Good channel coverage
- ✓ Active development community
Cons
- ✗ Per-agent pricing model
- ✗ Self-hosting requires technical expertise
- ✗ Limited advanced features in lower tiers
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Verdict
Choose Chatwoot if you value open-source flexibility, need self-hosting options, and want transparent per-agent pricing. Choose CM.com if you require enterprise-grade multi-channel communication with SMS, WhatsApp, and voice capabilities.
Choose Chatwoot if: You need open-source flexibility, want to self-host, prefer transparent per-agent pricing, or have development resources to customize extensively.
Choose CM.com if: You need SMS, WhatsApp, or voice alongside chat, want enterprise-grade reliability, or require comprehensive communication analytics and reporting.
Consider Converge at $49/month flat rate as a middle ground that offers modern chat features with predictable pricing, without the complexity of enterprise platforms or the technical overhead of open-source solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Chatwoot comparisons and all CM.com comparisons.