Birdeye vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Userlike |
|---|---|---|
| Starting Price | From $299/mo | From $90/mo |
| Best For | Large enterprises needing comprehensive reputation management | European companies requiring GDPR compliance |
| Standout Feature | Advanced reputation monitoring and management | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.3 |
Birdeye and Userlike represent two distinct approaches to customer engagement. Birdeye positions itself as a comprehensive reputation management and customer experience platform, while Userlike focuses specifically on live chat and messaging solutions.
Understanding their core differences is crucial for businesses choosing between reputation-focused customer experience management and specialized chat support tools.
Feature Comparison
Birdeye excels in reputation management with automated review requests, social media monitoring, and business listing management across 150+ sites. Its strength lies in helping businesses build and maintain their online presence.
Userlike specializes in real-time customer communication with advanced chat routing, proactive messaging, and seamless website integration. It offers superior customization for chat widgets and conversation flows.
The fundamental difference: Birdeye manages your entire online reputation ecosystem, while Userlike optimizes direct customer conversations.
Pricing Comparison
Birdeye typically starts around $299/month for basic plans, with enterprise pricing scaling significantly for multi-location businesses. Costs increase with additional locations and advanced features.
Userlike offers more accessible pricing starting at $90/month for small teams, with transparent per-agent pricing that scales predictably as your support team grows.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Birdeye if you need comprehensive reputation management, review automation, and multi-location business support. Choose Userlike if you prioritize advanced live chat features, website integration, and conversational marketing tools.
Choose Birdeye if: You're a multi-location business needing comprehensive reputation management, automated review collection, and brand monitoring across multiple platforms.
Choose Userlike if: You want to excel at real-time customer conversations with advanced chat features and website integration capabilities.
For businesses seeking a cost-effective alternative that combines essential features from both platforms, consider Converge at $49/month flat rate - offering unified customer communication without the complexity or high costs of enterprise solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Userlike comparisons.