Birdeye vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Textline |
|---|---|---|
| Starting Price | From $299/mo | From $100/mo |
| Best For | Large enterprises needing comprehensive reputation management | Small businesses needing simple SMS messaging |
| Standout Feature | Advanced reputation monitoring and management | Streamlined SMS-only experience |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.2 |
Birdeye and Textline serve different aspects of business communication. Birdeye is a comprehensive reputation management and customer experience platform, while Textline focuses specifically on business text messaging and SMS customer support.
The choice depends on whether you need full reputation management or specialized text messaging capabilities.
Feature Comparison
Birdeye offers a complete customer experience suite including review management, social media monitoring, customer surveys, and messaging. It's designed for businesses that need to manage their entire online reputation and customer feedback loop.
Textline specializes exclusively in business text messaging with features like shared inboxes, automated responses, contact management, and integrations with popular business tools. It excels at making SMS a professional customer service channel.
Choose based on scope - Birdeye for comprehensive reputation management, Textline for best-in-class text messaging.
Pricing Comparison
Birdeye pricing ranges from $299-$599 per month, reflecting its comprehensive feature set and enterprise focus. The higher cost includes reputation monitoring, review management, and customer experience tools.
Textline is significantly more affordable at $39-$149 per month, making it accessible for small to medium businesses that primarily need text messaging capabilities.
The price difference reflects scope - pay more for Birdeye's full suite or save with Textline's focused messaging solution.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Choose Birdeye if you need comprehensive reputation management with messaging as one component. Choose Textline if you want specialized, powerful text messaging features at a lower cost.
Choose Birdeye if: You need comprehensive reputation management and customer experience tools with strong G2 ratings (4.4/5), and budget allows for the premium pricing.
Choose Textline if: You primarily need professional text messaging capabilities with solid G2 ratings (4.2/5) at a much more affordable price point.
For businesses seeking unified messaging without the complexity of full reputation management or the SMS-only focus, Converge provides a balanced solution at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Textline comparisons.