Birdeye vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Gorgias |
|---|---|---|
| Starting Price | From $299/mo | From $360/mo |
| Best For | Large enterprises needing comprehensive reputation management | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | Advanced reputation monitoring and management | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.6/5 |
Birdeye ($299-$599/mo, G2 4.9) is a comprehensive reputation management and customer experience platform, while Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration.
Feature Comparison
Birdeye provides reputation management, review automation, surveys, and multi-location messaging. Gorgias focuses on ecommerce-specific features like order tracking, refund processing, and revenue attribution with helpdesk functionality.
Pricing Comparison
Birdeye pricing ranges from $299-$599/mo with enterprise options, focusing on location-based pricing. Gorgias offers $10-$900/mo based on ticket volume and features, making it more accessible for smaller ecommerce businesses.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Birdeye excels for businesses prioritizing reputation management, review generation, and multi-location customer experience, while Gorgias is superior for ecommerce businesses requiring integrated order management and customer service automation.
Choose Birdeye for comprehensive reputation management and multi-location customer experience or Gorgias for ecommerce customer service automation. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Gorgias comparisons.