Birdeye vs Drift
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Drift |
|---|---|---|
| Starting Price | From $299/mo | From $2500/mo |
| Best For | Large enterprises needing comprehensive reputation management | Large enterprises with complex B2B sales processes |
| Standout Feature | Advanced reputation monitoring and management | Advanced conversational AI and revenue acceleration |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.4 |
Birdeye and Drift serve completely different markets despite both being customer engagement platforms. Birdeye specializes in reputation management and review generation for local businesses, while Drift focuses on conversational marketing for B2B enterprises.
With Birdeye pricing at $299-$599/month and Drift starting at $2,500/month, they target different business sizes and needs entirely.
Feature Comparison
Birdeye's strength lies in reputation management - automated review requests, review monitoring across 150+ sites, and local SEO optimization. It includes basic messaging but emphasizes customer feedback collection.
Drift specializes in conversational AI for sales teams, with advanced chatbots, lead scoring, account-based marketing tools, and deep Salesforce integration. It's built for complex B2B sales cycles.
These platforms solve fundamentally different problems - Birdeye manages your online reputation while Drift generates and qualifies leads.
Pricing Comparison
Birdeye's $299-$599/month pricing includes reputation management, basic messaging, and local SEO tools, making it accessible for mid-market businesses.
Drift's enterprise pricing starts at $2,500/month with custom quotes for larger implementations, reflecting its position as a premium B2B sales tool.
The price difference reflects their target markets - Birdeye serves local businesses while Drift targets enterprise sales organizations.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Drift
Pros
- ✓ Powerful conversational AI
- ✓ Strong B2B focus
- ✓ Advanced lead qualification
Cons
- ✗ Extremely expensive pricing
- ✗ Complex setup and learning curve
- ✗ Overkill for small businesses
Verdict
Choose Birdeye if you need comprehensive reputation management and local SEO tools. Choose Drift if you're focused on B2B lead generation and enterprise sales automation.
Choose Birdeye if: You're a local business prioritizing online reputation, reviews, and local search visibility.
Choose Drift if: You're an enterprise B2B company needing sophisticated lead generation and sales automation.
For businesses wanting powerful customer engagement without the complexity or cost, Converge offers a streamlined solution at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Drift comparisons.