Acquire vs Crisp

Acquire and Crisp target different segments of the customer communication market. Acquire focuses on enterprise video chat and co-browsing with pricing starting at $25 per agent monthly, while Crisp offers a broader platform from free to $295 per workspace monthly.

Both platforms maintain strong G2 ratings—Acquire at 4.4/5 and Crisp at 4.5/5—but serve distinctly different use cases and business sizes.

Acquire specializes in visual support tools, offering video chat, co-browsing, and screen sharing that excel in technical support scenarios. Its strength lies in helping agents resolve complex issues through visual collaboration with customers.

Crisp takes a broader approach, combining live chat with email marketing, knowledge base, and CRM features. It includes chatbots, visitor tracking, and automation tools designed for both support and lead generation.

While Acquire focuses on enhancing support quality through visual tools, Crisp emphasizes customer acquisition and conversion alongside traditional support functions.

Acquire's per-agent pricing starting at $25/month can become costly for larger teams, but the investment pays off for businesses requiring advanced visual support capabilities. Custom enterprise pricing is available for larger deployments.

Crisp's workspace model ($0-$295/month) offers better value for growing teams since agent count doesn't directly impact cost. The free tier supports up to 15 agents with basic features, making it accessible for startups.

For a 8-agent team, Acquire would cost $200+ monthly, while Crisp's Pro plan at $95/month serves up to 15 agents, making it significantly more economical for larger support teams.

Choose Acquire if you need advanced video chat, co-browsing, and screen sharing for complex support scenarios. Choose Crisp if you want an all-in-one platform with marketing tools and workspace-based pricing.

Choose Acquire if: You handle complex technical support requiring video chat and co-browsing, have budget for per-agent pricing, or need advanced visual collaboration tools.

Choose Crisp if: You want marketing automation integrated with support, prefer workspace pricing, or need a comprehensive platform for customer acquisition and support.

For teams seeking cost-effective scaling without per-agent fees, Converge at $49/month flat rate provides predictable pricing that doesn't penalize team growth.