Gorgias vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | JivoChat |
|---|---|---|
| Starting Price | From $360/mo | From $42/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Small businesses wanting affordable live chat with voice integration and built-in CRM |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Built-in telephony and CRM with pipeline management alongside multi-channel messaging |
| Free Plan | ✗ | ✓ |
| Pricing Model | Usage-based | Per seat |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while JivoChat ($0-Custom, G2 4.5) offers omnichannel live chat across multiple communication channels.
Feature Comparison
Gorgias delivers ecommerce-specific features like order tracking, refund processing, and revenue attribution. JivoChat focuses on omnichannel messaging with social media integration, phone calls, and live chat capabilities.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. JivoChat offers a free plan with basic features and custom pricing for advanced functionality and higher agent counts.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
JivoChat
Pros
- ✓ Free tier with 5 agents for basic live chat
- ✓ Broad channel support including Viber and Apple Business Chat
- ✓ Built-in CRM with pipeline management
Cons
- ✗ Per-agent pricing escalates quickly with larger teams
- ✗ WhatsApp costs $25/mo extra on top of per-agent fees
- ✗ No Discord or Zalo support
Verdict
Gorgias excels for ecommerce businesses requiring specialized order management and customer service automation, while JivoChat provides versatile omnichannel communication for businesses across various industries.
Choose Gorgias for comprehensive ecommerce customer service or JivoChat for omnichannel communication needs. For unified customer messaging with transparent pricing, Converge provides all-in-one communication at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all JivoChat comparisons.
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