JivoChat vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | LiveAgent |
|---|---|---|
| Starting Price | From $19/seat/mo | From $49/seat/mo |
| Best For | Small businesses needing affordable multi-channel chat | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Affordable multi-channel support including WhatsApp and Telegram | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.5/5 |
JivoChat and LiveAgent both excel at customer communication but serve different business needs. JivoChat offers a freemium model with live chat focus, while LiveAgent provides comprehensive helpdesk features starting at $9/agent/month.
Your choice depends on whether you need basic live chat functionality or a full-featured customer service platform.
Feature Comparison
JivoChat shines with its intuitive live chat widget, visitor monitoring, and social media integrations. It's perfect for sales teams wanting to capture leads through real-time conversations.
LiveAgent offers a complete helpdesk solution with advanced ticket management, built-in call center, knowledge base, and automation rules. It handles complex customer service workflows that JivoChat cannot match.
JivoChat integrates with popular CRMs and has mobile apps, while LiveAgent provides over 200 integrations and robust reporting capabilities.
Pricing Comparison
JivoChat starts free for basic live chat, with paid plans offering unlimited chats and advanced features. Custom pricing applies for larger teams needing enterprise features.
LiveAgent uses per-agent pricing: $9/month (Ticket), $29/month (Ticket+Chat), $49/month (All-Inclusive), up to $69/month (Enterprise). Costs scale linearly with team size.
For small teams, JivoChat's free tier is attractive. For growing support teams, LiveAgent's structured pricing becomes more predictable.
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose JivoChat for simple live chat needs and budget-conscious teams. Choose LiveAgent for comprehensive customer service with advanced ticketing and phone support.
Choose JivoChat if: You need simple live chat, have budget constraints, or focus primarily on sales conversations.
Choose LiveAgent if: You require comprehensive customer service tools, phone support, or advanced automation features.
Consider Converge at $49/month flat rate as an alternative that combines live chat with customer data management without per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all LiveAgent comparisons.