Hiver vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Reamaze |
|---|---|---|
| Starting Price | From $35/seat/mo | From $49/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Businesses needing traditional support channels with social media integration |
| Standout Feature | Native Gmail integration and shared mailbox management | Comprehensive e-commerce integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.6 | 4.3 |
Hiver transforms Gmail into a powerful customer support hub, while Reamaze offers a comprehensive multi-channel helpdesk solution. Both platforms excel in different areas of customer service management.
Hiver specializes in email-first support workflows, making it ideal for teams already using Gmail. Reamaze provides broader channel coverage with advanced automation features.
Feature Comparison
Hiver excels in Gmail integration, offering shared inboxes, collision detection, and email templates directly within Gmail. Its strength lies in transforming existing email workflows into collaborative support processes.
Reamaze provides native live chat, knowledge base, social media integration, and advanced automation workflows. It offers superior reporting and analytics compared to Hiver's basic metrics.
While Hiver focuses on email mastery, Reamaze delivers comprehensive multi-channel support with sophisticated customer journey tracking.
Pricing Comparison
Hiver starts at $15/user/month for basic features, scaling to $39/user/month for advanced capabilities. No setup fees, but limited customization options.
Reamaze begins at $29/user/month for essential features, reaching $69/user/month for enterprise functionality. Higher base cost but includes more comprehensive features out-of-the-box.
For email-heavy teams, Hiver offers better value. For omnichannel requirements, Reamaze's pricing reflects its broader feature set.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Hiver if your team lives in Gmail and needs seamless email collaboration with basic multi-channel support. Choose Reamaze if you require comprehensive omnichannel capabilities with advanced automation and reporting.
Choose Hiver if: Your team primarily handles email support, uses Gmail extensively, and needs simple collaboration features without complex setup requirements.
Choose Reamaze if: You need comprehensive multi-channel support, advanced automation, detailed analytics, and don't mind higher costs for enterprise features.
For teams seeking a cost-effective alternative with flat-rate pricing, consider Converge at $49/month for unlimited users and comprehensive support features.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all Reamaze comparisons.