Hiver vs Missive

Hiver and Missive both transform email into collaborative customer support tools, but serve different team structures. Hiver turns Gmail into a shared helpdesk for Google Workspace teams, while Missive provides a standalone collaborative email platform with advanced team features.

Missive edges ahead with a 4.7/5 G2 rating compared to Hiver's 4.6/5, reflecting its sophisticated approach to team email collaboration and communication.

Hiver integrates directly with Gmail, adding shared mailboxes, collision detection, assignment rules, and basic automation without leaving the Gmail interface. It's perfect for teams already using Google Workspace who want helpdesk functionality.

Missive provides a standalone email client with advanced collaboration features like internal comments, team chat, shared drafts, and integrations with Slack and other tools. It works with any email provider and focuses on team communication workflows.

The key difference: Hiver enhances Gmail specifically for customer support, while Missive reimagines email as a collaborative platform for any team communication needs.

Hiver's pricing ranges from $15/user/month (Lite) to $59/user/month (Pro), with features like analytics, automation, and integrations scaling with price tiers. The Gmail dependency means you also need Google Workspace costs.

Missive costs $14/user/month (Productive) to $24/user/month (Business), making it more affordable while providing advanced collaboration features. It includes email hosting or works with existing providers.

For a 5-person team, Hiver costs $75-$295/month plus Google Workspace fees, while Missive runs $70-$120/month with more collaboration features included.

Choose Hiver if you're committed to Gmail and want helpdesk features at $15-$59/user/month. Choose Missive if you need advanced team collaboration with any email provider at $14-$24/user/month.

Choose Hiver if: You're committed to Gmail and want helpdesk features integrated directly into Google Workspace at $15-$59/user/month.

Choose Missive if: You need advanced team email collaboration with any provider at the more affordable $14-$24/user/month.

For teams wanting email support without per-user costs, Converge offers shared inbox functionality as part of its comprehensive $49/month flat-rate platform.