Gorgias vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Trengo |
|---|---|---|
| Starting Price | From $360/mo | From $299/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.4/5 |
Gorgias ($10-$900/mo, G2 4.6) specializes in ecommerce customer service with Shopify integration, while Trengo ($113-Custom, G2 4.3) provides unified inbox management for omnichannel customer communication.
Feature Comparison
Gorgias offers ecommerce-specific features like order tracking, refund processing, and revenue attribution. Trengo focuses on unified inbox management, team collaboration, and omnichannel communication across email, chat, and social media.
Pricing Comparison
Gorgias scales from $10-$900/mo based on ticket volume and features. Trengo starts at $113/mo for basic plans with custom pricing for enterprise features and higher user counts.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Gorgias is superior for ecommerce businesses requiring specialized order management and automated customer service workflows, while Trengo excels at centralizing communication channels for general customer support teams.
Choose Gorgias for dedicated ecommerce customer service or Trengo for unified inbox management across channels. For streamlined customer communication with transparent pricing, Converge offers comprehensive messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Trengo comparisons.