Dixa vs Groove
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Groove |
|---|---|---|
| Starting Price | From $109/seat/mo | From $25/seat/mo |
| Best For | Contact centers needing voice and digital channels | Small teams focused on email-based customer support |
| Standout Feature | Unified agent experience across voice and digital | Simple, user-friendly help desk interface |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.5 |
Dixa and Groove represent different approaches to customer support platforms. Dixa offers a modern, conversation-first platform with advanced routing and AI features, while Groove provides a straightforward, email-focused helpdesk solution.
The choice depends on whether you need advanced omnichannel capabilities or prefer simple, effective email-based support.
Feature Comparison
Dixa provides sophisticated conversation routing, AI-powered insights, and seamless channel switching within conversations. It's designed for modern support teams handling complex, multi-channel customer journeys.
Groove focuses on email excellence with shared inboxes, collision detection, and streamlined ticket workflows. It's optimized for teams that primarily handle email support efficiently.
Dixa offers more advanced features and AI capabilities, while Groove provides proven email-centric functionality with simpler implementation.
Pricing Comparison
Dixa charges $39-$139 per agent monthly, positioning itself as a premium solution with advanced features and AI capabilities included in higher tiers.
Groove's $16-$56 per agent monthly pricing makes it significantly more affordable, especially for smaller teams or businesses focused primarily on email support.
Dixa costs 2-3x more than Groove but includes more advanced features. The price difference reflects Dixa's focus on enterprise-grade capabilities versus Groove's streamlined approach.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Verdict
Choose Dixa for advanced omnichannel support with AI-powered features. Choose Groove for straightforward email-based helpdesk functionality at lower cost.
Choose Dixa if: You need advanced omnichannel routing, AI-powered insights, and can justify $39-$139 per agent for premium features.
Choose Groove if: You prioritize email support efficiency, want proven helpdesk functionality, and prefer the cost-effectiveness of $16-$56 per agent pricing.
For teams seeking modern features without premium pricing, Converge delivers comprehensive support capabilities at a flat $49/month rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Groove comparisons.