JivoChat vs Tawk.to
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Tawk.to is free live chat software for websites. Best suited for businesses needing free website live chat. Known for its completely free with up to 15 agents and full features.
JivoChat Tawk.toJivoChat ($0-Custom pricing) and Tawk.to ($0-$1/hr) both offer accessible live chat solutions with different approaches - omnichannel messaging versus pure live chat focus.
JivoChat Key Features
Tawk.to Key Features
Feature Comparison
JivoChat integrates phone calls, social media, and live chat in one interface with team collaboration features. Tawk.to focuses exclusively on live chat with visitor monitoring and basic ticketing.
Pricing Comparison
Both offer free plans, but Tawk.to's $1/hr paid support is more transparent than JivoChat's custom pricing for advanced features and integrations.
JivoChat Pricing
Tawk.to Pricing
JivoChat Strengths & Limitations
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
Tawk.to Strengths & Limitations
Strengths
- Completely free
- Up to 15 agents
- Full-featured
- Easy setup
Limitations
- Website chat only
- No messaging platforms
- Branding on free plan
- Limited integrations
Verdict
Tawk.to provides better value for pure live chat needs, while JivoChat offers superior omnichannel integration including phone and social media messaging.
Choose Tawk.to for simple, cost-effective live chat or JivoChat for omnichannel customer communication. Consider Converge at $49/mo flat rate for unified messaging across all channels.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all Tawk.to comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Tawk.to is best for Businesses needing free website live chat. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while Tawk.to offers Completely free with up to 15 agents and full features.
JivoChat starts at From $42/seat/mo. Tawk.to starts at From $58/mo. JivoChat offers a free plan. Tawk.to offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. Tawk.to offers a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Tawk.to pros: Completely free; Up to 15 agents. Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose Tawk.to for Businesses needing free website live chat. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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