JivoChat vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Tawk.to |
|---|---|---|
| Starting Price | From $42/seat/mo | From $58/mo |
| Best For | Small businesses wanting affordable live chat with voice integration and built-in CRM | Businesses needing free website live chat |
| Standout Feature | Built-in telephony and CRM with pipeline management alongside multi-channel messaging | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| Pricing Model | Per seat | Flat rate |
JivoChat ($0-Custom pricing) and Tawk.to ($0-$1/hr) both offer accessible live chat solutions with different approaches - omnichannel messaging versus pure live chat focus.
Feature Comparison
JivoChat integrates phone calls, social media, and live chat in one interface with team collaboration features. Tawk.to focuses exclusively on live chat with visitor monitoring and basic ticketing.
Pricing Comparison
Both offer free plans, but Tawk.to's $1/hr paid support is more transparent than JivoChat's custom pricing for advanced features and integrations.
JivoChat
Pros
- ✓ Free tier with 5 agents for basic live chat
- ✓ Broad channel support including Viber and Apple Business Chat
- ✓ Built-in CRM with pipeline management
Cons
- ✗ Per-agent pricing escalates quickly with larger teams
- ✗ WhatsApp costs $25/mo extra on top of per-agent fees
- ✗ No Discord or Zalo support
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to provides better value for pure live chat needs, while JivoChat offers superior omnichannel integration including phone and social media messaging.
Choose Tawk.to for simple, cost-effective live chat or JivoChat for omnichannel customer communication. Consider Converge at $49/mo flat rate for unified messaging across all channels.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all Tawk.to comparisons.
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