JivoChat vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Respond.io |
|---|---|---|
| Starting Price | From $42/seat/mo | From $159/mo |
| Best For | Small businesses wanting affordable live chat with voice integration and built-in CRM | Sales-oriented teams needing AI agents, broadcast messaging, and CRM integrations for lead-to-customer conversion |
| Standout Feature | Built-in telephony and CRM with pipeline management alongside multi-channel messaging | AI Agents that handle complex conversations, qualify leads, and trigger workflow automations without human intervention |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per seat | Usage-based |
JivoChat and Respond.io serve different segments of the customer communication market. JivoChat provides traditional live chat with phone integration, while Respond.io specializes in conversational marketing and sales through messaging apps.
With Respond.io's impressive 4.8/5 G2 rating compared to JivoChat's 4.5/5, the choice often comes down to whether you need basic chat support or advanced conversation automation.
Feature Comparison
JivoChat provides website live chat, phone integration, and basic visitor tracking. It's designed for businesses that want to add chat support to their existing customer service without complexity.
Respond.io excels in WhatsApp Business API, Facebook Messenger automation, and conversation routing. It's built for businesses using messaging apps for marketing, sales, and support with sophisticated bot workflows.
JivoChat focuses on human-to-human communication, while Respond.io emphasizes automated conversation flows and messaging app integrations.
Pricing Comparison
JivoChat offers a generous free tier and scales to custom enterprise pricing, making it accessible for businesses testing live chat functionality without upfront investment.
Respond.io starts at $79 monthly and goes up to $299 for advanced features, reflecting its position as a specialized messaging automation platform rather than basic chat software.
The price difference reflects their target markets: JivoChat for general live chat needs, Respond.io for businesses serious about messaging app marketing and automation.
JivoChat
Pros
- ✓ Free tier with 5 agents for basic live chat
- ✓ Broad channel support including Viber and Apple Business Chat
- ✓ Built-in CRM with pipeline management
Cons
- ✗ Per-agent pricing escalates quickly with larger teams
- ✗ WhatsApp costs $25/mo extra on top of per-agent fees
- ✗ No Discord or Zalo support
Respond.io
Pros
- ✓ Powerful AI Agents for automated customer conversations
- ✓ Visual workflow automation builder with conditional logic
- ✓ Strong broadcast messaging for marketing campaigns
Cons
- ✗ Usage-based pricing makes costs unpredictable as you scale
- ✗ WhatsApp per-conversation fees add to base cost
- ✗ No Discord or Zalo support
Verdict
Choose JivoChat if you need simple live chat with phone support and want to start free. Choose Respond.io if you focus on messaging app marketing, need advanced automation, and can invest in premium conversation tools.
Choose JivoChat if: You need basic live chat functionality, want phone integration, and prefer starting with a free solution before scaling up.
Choose Respond.io if: You're focused on messaging app marketing, need sophisticated automation, and can justify the investment in specialized conversation tools.
For businesses seeking messaging capabilities without the premium price, Converge at $49/month flat rate offers multi-channel communication and automation at a predictable cost.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all Respond.io comparisons.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial